Frequently asked questions

General Questions

What is your company’s mission or philosophy?

Our mission is to create solutions that clean, protect, and enhance products for peak performance using the power of nanotechnology. And that’s exactly what we do – this includes eyewear, smart phones, laptops, windshields, bathroom mirrors, toilets, and more!

What makes your cleaning solutions different from competitors?

Nanotechnology sets us apart from the other guys. That means a cleaner clean, a clearer clear, and a longer-lasting solution for your everyday products. We want to take this amazing kind of science and make it fun and accessible to anyone.

Are your products available in physical retail locations?

Yes! Here’s a list of some places you can pick us up at:

Best Buy, Walmart, Big Lots, Lowes, Fred Meyer/Kroger, Kinney Drugs, Walgreens, Advance Auto Parts, Micro Center, PriceSmart, SpartanNash / Affiliates: D&W Fresh Market, Family Fare, Family Fresh Market, Forest Hills Foods, Martin's Super Markets, Metcalfe's Market, Supermercado Nuestra Familia VG's Grocery; UNFI / Affiliates: Cub Foods, Shoppers; Menards, Ocean State Job Lots, and more!

What are your shipping options and costs?

We’ve got free ground shipping on orders over $35 in the good ol’ U.S. of A. Usually, we’ll ship your stuff within a day, and you’ll see it show up at your door in about 3 to 10 business days. But if you’re in a hurry, just go for expedited shipping before 11:30 AM EST, and we’ll get it out the same day. Easy, right?

What is your return policy?

Our return policy is pretty straightforward: you’ve got 30 days from when you get your product to request a refund. Just hit up our solutions team at solutions@nanomagic.com with your name, phone number, Order ID, product details, proof of purchase, and your reason for the return. Refunds go back to your original payment method. And hey, we reserve the right to limit returns and deny sales to anyone who tries to game the system. Fair enough?

Can I provide feedback on products I've purchased?

Absolutely, we want to hear from you! Just fill out the form on our 'Contact' page. It shoots an email straight to us. Let’s make it awesome together!

Can I track my order after it has been placed?

Yes, once your order ships, you'll get a code that lets you track it.

Do you have a blog?

Yep, we're hard at work on our blog! Just scroll down to the bottom of the site and click that 'Blog' link on the left. Check out what we’ve got cooking so far!

What is your best-selling product?

Our Lens Cleaner Value Pack!

Can you wash the microfiber cloth?

Absolutely, our microfiber cloths are machine washable! Just a few pro tips to keep them in top shape:
Don’t wash them with cotton towels—trust me, it’s a bad mix.
Skip the fabric softener; it messes with the fibers.
Chlorine bleach? Nope, not on my watch.
Ditch the dryer or, if you must, use low heat.
Go for warm water on a delicate setting.
And use half the usual amount of detergent—fragrance-free and additive-free is the way to go. Just run it for a full cycle, and you’re golden!"

Do you guys sell the Nano Sparkle or Nano Magic car scratch removing cloth?

No, this is not us. But hey, we get the mix-up. We're in the business of building trust, not breaking it. Scamming? That's not our style—way too boring.

Can I subscribe to receive regular updates on new products?

Of course! Scroll down to the bottom of any page on our site—right above the footer, you’ll find a Sign-Up field. Sign up, and boom—you’ll snag 10% off your first purchase too. Can’t say no to that, right?

Are your products tested on animals?

Our cleaning products are tested on dirt, not on animals! We believe in a spotless home without compromising the well-being of our furry friends.

What is the shelf life of your cleaning solutions?

After years of testing, we’ve seen no degradation of the cleaning performance of our products. No need to worry!

How often should I restock cleaning supplies?

When you’re close to running out!

What should I do if my order arrives damaged or incorrect?

Contact solutions@nanomagic.com and we will get it taken care of.

LENS CLEANER QUESTIONS

What is lens cleaner, and how does it work?

This here lens cleaner—it's not just your average spray. It's engineered to tackle all those pesky oils, dirt, and smudges that mess with your gear—like glasses, camera lenses, even your screens. It's like a precision tool that breaks down the gunk so you can wipe it clean without leaving a scratch. Because when you're dealing with expensive tech, like most of us, clarity isn't just a luxury—it's a necessity.

Is lens cleaner safe to use on all types of lenses?

Absolutely. We've done extensive testing and no joke our original formula was designed to clean super sensitive coated lenses that your eye doctor makes you buy. So rest assured, our cleaner is safe and effective on all glass and coated lenses today.

Can I use lens cleaner on anti-reflective or anti-fog coated lenses?

Yes, our lens cleaners are crafted to be gentle enough for those slick anti-reflective, bluelight blocking, anti-glare, and anti-fog coatings.

How often should I clean my lenses with lens cleaner?

You want your lenses in top shape? Clean 'em up whenever they start looking dirty or smudged. (For me it's everyday.) For regular upkeep, a spritz of lens cleaner and a swipe with a microfiber cloth does the trick. Keeps your vision crystal clear and ready for action, everyday.

Can I use lens cleaner on electronic screens, such as smartphones and tablets?

Absolutely. Lens cleaner is perfect for electronic screens—whether it's your smartphone, tablet, laptop, or monitor. But here's the crucial part: spray the cleaner onto a microfiber cloth first, not directly on the screen. We don't want any liquid sneaking into those delicate electronic guts. Precision, people!

Is lens cleaner environmentally friendly?

We use minimal chemicals that may be harmful to the environment in large concentrations. However, in order to provide a cleaner that performs as well as ours, we need those chemicals, even at the small amount. On another note, we're hard at work in our lab to develop eco-friendly products and packaging because our world is the only one we've got and we want it to be around as long as possible.

Can lens cleaner remove scratches from lenses?

Lens cleaner is built to wipe away dirt, oils, and smudges from lenses, but it's not a fix for scratches. You might see a little improvement with minor scratches using our cleaner as it does create a nanoscopic barrier, but for the big stuff, you'll need to call in the pros for repairs or replacements.

Can I make my own lens cleaner at home?

Sure, you might find some DIY lens cleaner recipes out there, but the smart move is to stick with a commercial cleaner made for optical surfaces. Those homemade concoctions might not cut it—they could even mess with your lenses. Play it safe and trust the experts. We know what we're doing.

Is it necessary to use a microfiber cloth with lens cleaner?

You don't absolutely need it, but pairing a microfiber cloth with your lens cleaner is the way to go. These cloths are super gentle on lenses and make sure you get rid of dirt and smudges without any scratching or lint left behind. It's all about that flawless finish.

Can I use lens cleaner on coated camera lenses?

Absolutely. Lens cleaner is fine for those coated camera lenses—whether they're multi-coated or rocking hydrophobic or oleophobic coatings. Just remember to keep it gentle and steer clear of anything abrasive or too much pressure. We're aiming for clean, not damage.

Can lens cleaner be used on prescription eyeglasses?

Yes. Lens cleaner is perfectly safe for your prescription eyeglasses. Keeping them clean with a good lens cleaner not only keeps your vision sharp but also extends the life of those lenses. Just stick to what the manufacturer recommends for cleaning—they know their stuff.

Is lens cleaner safe for use on tinted lenses?

Yep. Lens cleaner is usually fine for tinted lenses, whether they're on sunglasses or safety glasses. But don't skip the checks—always smart to review what the manufacturer suggests and test the cleaner on a small spot first to make sure it plays nice with your shades.

Can I use lens cleaner to clean my contact lenses?

No way! Lens cleaner is a no-go for cleaning contact lenses. Those lenses have their own solutions designed for cleaning and disinfecting, made to be safe for your eyes. Using anything else could really mess with your vision and cause some serious irritation or even damage.

Can I use lens cleaner on old, vintage lenses?

Sure thing. You can use lens cleaner on those old-school and vintage lenses, but play it smart. Test it out on a small spot first, especially if they're delicate or have special coatings. And when you're cleaning, go easy with gentle, circular motions to keep those lenses in primo condition.

Will lens cleaner remove water spots from lenses?

Absolutely. Lens cleaner does wonders against water spots on lenses, especially when teamed up with a microfiber cloth. Just spray it on the lens, let it sit for a moment to do its thing, then smoothly wipe away with the cloth. Bye-bye, water spots!

Can lens cleaner be used on protective eyewear, such as goggles or safety glasses?

Sure thing. Lens cleaner is totally safe for your protective eyewear, like goggles and safety glasses. Keeping them clean with a good lens cleaner helps you see clearly and keeps your vision sharp, no matter where you're suited up.

Is lens cleaner safe for use around children and pets?

Here's the deal: lens cleaner is safe if you use it right, but it's crucial to keep all cleaning stuff away from kids and pets. Store it securely and make sure not to spray it where little ones or furry friends could get into it. Safety first, people.

SCREEN CLEANER QUESTIONS

What types of screens can I use this cleaner on?

Our screen cleaner works like a charm on all screen types: LCD, LED, OLED, plasma—you name it. Even those fancy touchscreen displays. It's engineered to handle them all.

Is the cleaner safe for use on sensitive electronic devices?

Absolutely. Our cleaner is designed to be safe for all your electronic gear—smartphones, tablets, laptops, monitors, you name it. No need to worry about damaging your tech with this stuff.

Will the cleaner leave streaks or residue on my screen?

No, our formula is engineered to ensure your screen stays flawless—no streaks, no residue. Just a crystal-clear finish every time.

Can I use this cleaner on my eyeglasses or sunglasses?

Yes, our cleaner is perfectly safe for your eyeglasses, sunglasses, and any other glass surfaces you want sparkling clean.

Does the cleaner contain any harsh chemicals?

No, our cleaner doesn't mess around with harsh chemicals like ammonia and contains the minimal amount of isopropanol for optimal performance. It's safe for both you and your devices—no compromises.

Is the cleaner environmentally friendly?

How often should I clean my screens with this product?

We advise using our product to clean your screens whenever they look dirty or smudged to ensure top-notch performance and crystal-clear clarity. Food for thought: our phones are 10 times dirtier than a toilet seat. My phone gets cleaned on the daily.

Can I use this cleaner on a TV screen mounted on the wall?

Yes, our spray and wipe formula is perfect for cleaning mounted TV screens, offering easy cleaning without the need for removal.

Is the cleaner safe for use around children and pets?

Yes, our cleaner is non-toxic and safe for use around children and pets, giving you peace of mind during cleaning. However, we advise you to keep out of reach of children and pets.

Can I use this cleaner on a screen protector?

Yes, our cleaner is designed to be gentle on screen protectors, wiping away fingerprints, smudges, and dirt without causing any damage.

Can I use this cleaner on a matte screen?

Yes, our cleaner is safe for use on matte screens, effectively removing dirt and fingerprints without affecting the matte finish.

Is the cleaner suitable for cleaning computer keyboards?

While our cleaner is mainly made for screens, it's also great for cleaning keyboards, getting rid of dust and grime from keys and surfaces. Just don't spray it directly on your keyboard. You don't want to damage any electrical parts. Spray it on your microfiber cloth then wipe your keyboard.

Does the cleaner have any scent?

Our cleaner features a subtle, papaya scent that dissipates quickly after use, leaving your devices smelling clean and fresh.

Can I use the cleaner on my camera lens?

Absolutely. Our cleaner is safe to use on camera lenses, ensuring they stay streak-free for top-notch photography results.

Will the cleaner damage the protective coatings on my devices?

No, our gentle formula is perfectly safe for devices with protective coatings, ensuring they stay intact and fully effective.

Is the cleaner flammable?

No, our cleaner is non-flammable, making it safe for storage and use in various environments.

Can I use this cleaner on a smartwatch?

Yes, our cleaner is designed to safely clean smartwatch screens, wiping away smudges and fingerprints for a clear, pristine display.

How long does it take for the cleaner to dry?

Our cleaner dries fast, usually within seconds, so your screens are clean and ready to go in no time.

Is the cleaner safe for use on automotive displays?

Yes, our cleaner is safe to use on automotive displays, ensuring they stay streak-free for clear visibility while you're on the road.

Can I use this cleaner on touchscreen gloves?

While our cleaner is safe for use on touchscreen devices, we recommend checking the manufacturer's guidelines for cleaning gloves.

Is the cleaner safe for use on coated glass surfaces?

Absolutely. Our cleaner is safe for coated glass surfaces, efficiently clearing away dirt and smudges without harming the coating.

Can I use the cleaner on my gaming console controllers?

Yes, our cleaner is safe for gaming console controllers. Just don't spray it directly on your controller. You don't want to damage any electrical parts. Spray it on your microfiber cloth then wipe your controller.

Is the cleaner safe for use on 3D glasses?

Yes, our cleaner is safe for use on 3D glasses, ensuring a clear and immersive viewing experience.

Can I use this cleaner on outdoor screens, such as for outdoor TVs or digital signage?

While our cleaner is safe for all screens and glass, it's wise to consult the manufacturer's guidelines for outdoor devices and screens, considering the diverse environmental conditions they may face.

GLASS CLEANER QUESTIONS

What surfaces can I use glass cleaner spray on?

Glass cleaner spray is versatile—it's safe for use on a range of surfaces like glass, mirrors, windows, stainless steel, chrome, and even plastic surfaces like car windows.

Is glass cleaner spray safe for tinted windows?

Yes, most glass cleaner sprays are fine for tinted windows. Just to be safe, though, check the label for any special precautions.

Does glass cleaner spray leave streaks?

Streaks? We don't like streaks. Tried and true, our cleaners are optical-grade so it's nothing but crystal clear shine when you use our cleaners. Make sure you're using a clean, lint-free cloth for optimal results.

Can I use glass cleaner spray on electronic screens?

Yeah, our glass cleaner sprays work fine on electronic screens—TVs, monitors, smartphones, you name it. But it's smart to double-check what the manufacturer recommends before you spray.

Will glass cleaner spray damage car paint?

Normally, glass cleaner sprays won't harm car paint if you follow the instructions. But to play it safe, keep the spray away from painted surfaces to avoid any potential problems.

Does glass cleaner spray contain ammonia?

No. Our glass cleaner formula is ammonia free.

Can glass cleaner spray be used on eyeglasses?

Yes, glass cleaner spray is safe for cleaning eyeglasses, sunglasses, and other optical lenses.

Is glass cleaner spray environmentally friendly?

Is glass cleaner spray safe for use around pets and children?

Typically, once the sprayed surface is dry, most glass cleaner sprays are safe around pets and kids. Still, it's smart to keep cleaning products stored out of their reach at all times.

Can glass cleaner spray be used on antique glass?

It's best to avoid using glass cleaner spray on antique glass or delicate surfaces unless specifically recommended by a conservator or expert.

Does glass cleaner spray have a strong odor?

Our cleaner features a subtle, papaya scent that dissipates quickly after use, leaving your devices smelling clean and fresh.

Can glass cleaner spray be used to clean outdoor windows?

Absolutely. Glass cleaner spray is great for outdoor windows. Just keep an eye on things like wind and temperature to get the best results.

Is glass cleaner spray safe for use on food surfaces?

Regular glass cleaner spray isn't the best choice for surfaces in direct contact with food. For kitchen areas, opt for cleaning products labeled as food safe.

Can glass cleaner spray be used on painted walls?

It's wise to steer clear of using glass cleaner spray on painted walls—it could peel paint or cause discoloration. Stick to cleaners designed specifically for walls.

Is the glass cleaner flammable?

No, our cleaner is non-flammable, making it safe for storage and use in various environments.

How often should I use glass cleaner spray?

How often you use it depends on how quickly surfaces get dirty and what you prefer. Usually, using glass cleaner spray whenever things need a clean does the trick.

Can glass cleaner spray remove adhesive residue?

Glass cleaner spray can help break down and remove adhesive residue from glass surfaces. However you may need something more suitable for adhesive. No harm in trying though.

Will glass cleaner spray prevent fogging on mirrors and glass?

No, but we offer an anti fog solution that will prevent fogging better than any competitor out there. We stand by that.

Can glass cleaner spray be used on car headlights?

Glass cleaner spray is handy for cleaning car headlights, just make sure it's safe for plastic surfaces if your headlights have plastic covers.

Is glass cleaner spray safe for use on computer screens?

Glass cleaner spray works fine on computer screens, but always spray it on a cloth first, not directly on the screen, to avoid any damage.

ANTI FOG SOLUTIONS (INCLUDING 2in1 SOLUTIONS)

How effective is the anti fog solution in preventing fogging on glasses?

Our anti fog solution is military-grade, originally designed to give Navy Seals clear vision in the harshest conditions. So, we’d say it’s very effective.

Is the anti fog solution safe to use on different types of lenses (e.g., plastic, polycarbonate, glass)?

We engineered our formula to be both safe and effective on all types of glass, optical lenses, and optical coatings—whether it's anti-reflective, anti-glare, blue light blocking, high reflective, or mirror coatings.

How long does the anti fog effect last before needing to reapply?

Under extreme conditions, our anti-fog protection usually lasts a full day. If you avoid touching or wiping your lenses, the coating can endure for several days. In fact, we've observed our coating lasting weeks on ski goggles, where the inside isn't exposed to moisture or oils from fingers.

Can the anti fog solution be used on both prescription glasses and sunglasses?

Yes, our anti-fog solution is perfectly safe for use on both prescription glasses and sunglasses.

Will the anti fog solution leave any residue or film on the lenses?

No, our formula is engineered to ensure there are no streaks or residue. Just a crystal-clear finish every time.

Is the anti fog solution easy to apply, and are there specific instructions for application?

Yes! Here’s how you use this stuff:

1. Apply the solution to both sides of the lens

2. Give it a nice spread over the surface

3. Let it sit for a minute—don’t rush it

4. Finally, GENTLY buff it out with a microfiber cloth. Easy peasy!

Does the anti fog solution work in various temperature and humidity conditions?

Yes, like we said before, our anti fog solution was originally designed to give Navy Seals clear vision in various conditions.

Is the anti fog solution suitable for use during physical activities or sports?

Yes! In fact, there is a plethora of activities that our Anti Fog is perfect for—including, but not limited to: skiing, snowboarding, swimming, scuba diving, biking, snowmobiling, playing hockey, football, lacrosse, fishing, hunting, and beyond.

GENERAL NANOCOATING QUESTIONS

What happens if it comes in contact with skin?

Wash the contacted area with soap and cold water.

What do I do if I inhale vapors?

Get to fresh air immediately. Monitor symptoms (lightheaded, drowsiness, itching burning nose, eyes, or throat) and if persist then consult a medical doctor. However, symptoms will subside after getting fresh air.

What environmental conditions are best for application?

Above 55°F and below 85°F and humidity between 50-80%.

Recommendation: if too cold then use your car window heaters to warm up the glass surface before application and allow for extra time for coating.

If low humidity then the coating will react slower, so allow for longer coating times. If humidity is too high, then the coating solution will react very fast leaving a white residue.

What environmental conditions are poor for application?

Cold, wet, or extremely low or high humidity. Uncleaned or dirty windows

What can degrade the coating?

Alkaline (basic) cleaners - cleaners with pH greater than 7.

When do I need to reapply?

We recommend applying once a year, however you may apply more than once per year.

How do I dispose of the contents?

The gloves and bottles can be thrown in the trash.

The squeegee can be rinsed with water and dried. Feel free to keep this for future use.

Cloths can be machine washed, but don’t wash with any delicate clothing. Blenching or discoloration might occur. Use discretion.

What if the coating solution is cloudy?

The coating solution has expired. Send a photo to solutions@nanomagic.com for reimbursement.

AUTO - RAIN REPELLENT NANOCOATING QUESTIONS

Will it damage car paint?

If the coating is left on the paint for an excessive amount of time then it is possible to cause damage. Recommendation would be to immediately dry off any coating solution that comes into contact with paint and buff with the lens cleaning solution.

Can I wash my windshield after I apply the coating?

Yes, anytime after the coating application is finished.

Why is there a white haze on the windshield?

The white haze is the excess coating solution. To remove the haze use Nano Magic Glass Cleaner and buff off until crystal clear.

How do I remove the coating if I no longer want it?

Removing the coating is a bit of a chemical stripping process and will cause more damage to the windshield so DO NOT attempt. The coating is bonded to the surface chemically, and the top layer of glass will have to be sheered off to remove the coating. This can lead to hazing and scratches on your windshield.

We recommend waiting out the life of the coating on your windshield. If you do this, your windshield will not be damaged by the coating and you'll get to see some real benefits of driving in rainy conditions. Cheers!

Can this be used on windshields that were previously coated?

Yes, reapplication of the coating is safe and effective.

Can I use this on my home windows?

Yes, as long as your glass window does not have a manufacturer-applied coating, our Force Field coating will work beautifully on household windows.

HOME - TOILET COATING QUESTIONS

Can I flush my toilet, take a shower, or use my sink after I apply the coating?

Yes, anytime after the coating application is finished. We recommend at least a few hours. But if you gotta go, you gotta go.